You have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the online store is at your own expense. This cost is approximately 6.95 per package, please consult your carrier’s website for exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
For complaints, please visit our Complaints page.